1. Can I reach you by phone?

Yes, you can call +61 39 999 74 74 and speak to us on Monday to Friday (9am - 6pm), or you can leave a voicemail outside these hours. However, the best way to contact us is via the contact page.

2. Where do you ship to?

We ship to most countries in Oceania, Europe, North America and some countries in Asia.
Here's a complete list of countries we ship to: Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, HongKong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, Vatican City State.

3. What is the shipping cost?

Delivery is A$12 per order. To anywhere in the world. For any number of items. That's it!

4. When will I receive my package?

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post. Shipping fees include handling and packing fees as well as postage costs. Delivery may take between 2 and 14 days, depending on the destination.

5. Will my payment be secure?

Yes! We use PayPal and Stripe for payment. These platforms implement industry-standard security.
See the secure payments page for more info.

6. What does 'Ready-Tie' mean?

It means that the bow is constructed in a way that it stays permanently tied. The bow tie can be unfastened using a hook and an eye on the strap.

7. What does 'Self-Tie' mean?

This means that the knot of the bow can be tied and untied by the wearer. However, all bow ties can be unfastened without untying the knot by using the hook and eye on the strap.

8. Do 'Self-Tie' bow ties come pre-tied?

Yes! All bow ties come pre-tied so you can start being noticed immediately.

9. What neck size will the bow fit?

All common shirt neck sizes, from 36 cm to 51 cm (14 inches to 20 inches). All bows have a slider to adjust the size. If you are concerned or want another size, please contact us prior to checking out.

10. Do you make bespoke bows?

Yes we do! Whether it is for a special occasion like a wedding or just for your pleasure, we create bespoke bow ties. Please contact us for more info.

11. Can I return my purchase?

We will only exchange if the product is faulty or damaged upon delivery. We will not refund or exchange the purchased item based on colour variation between website and fabric and/or style variation. So please, choose carefully, and contact us if you have any concerns before purchasing.
See the terms and conditions page for more info.

12. Can I have my purchase wrapped as a present?

No need to ask! We wrap every purchased bow (bought at RRP) with tasteful wrapping paper. If you want a special message to be included in the box, please let us know who to address the note to and the message when ordering the bow(s).

The Smart Knot Bow Tie Box
Bow Tie Slider, Hook and Eye
Sketchbook
The Smart Knot Bow Tie Wrapped